2018 Initial MAPD Certification Opens July 11th, 2017 at 12pm

Agents can complete initial MAPD training online without the requirement of attending a face-to-face class.
Note: Agents who complete the 2018 initial certification are allowed to sell plans with 2017 effective dates through 11/30/2017.

2018 MAPD Recertification Opens July 18th, 2017 at 12pm

Note: External agents will have until November 30, 2017 to complete recertification.

Certification Changes

More Efficient Certification Training:

External Field Certification has been reduced from 5 courses to 2
External Telesales Certification has been reduced from 5 courses to 1
Improvements that will decrease training time by an estimated 60 minutes
Agents will now be able to review market content for any and all markets. This will be very helpful for agents who may sell across state borders or who may spend time selling in multiple states throughout the year.
CarePlus – CarePlus training will now be given to ALL external telesales agents who certify! In addition, all field agents who select Florida as one of the states they sell in will receive CarePlus training as well.

Impacts on Agent Recertification:

If an agent certifies for Plan Year 2017, the agent will also need to recertify for the 2018 selling season
2017 AHIP completion and 2017 Humana self-study is not acceptable for the upcoming 2018 certification plan year.
Agents who certify for the 2018 on or after July 11, 2017 do not need to recertify for 2018

Do Not Delay Getting Your Certifications Done! The Longer You Wait the Less Time You Have to Prepare and Sell!

Must Complete 2018 AHIP for both 2018 Certification and Recertification!!

AHIP Training:

The AHIP training and testing can be accessed through the Humana Vantage Agent Portal. If an agent goes directly to AHIP, they must have their AHIP results sent to Humana before they can continue completing their certification or recertification. There are 5 Medicare AHIP modules on which agents will be tested, and they will have 3 attempts to pass the AHIP test with a minimum passing score of 90%.

FWA Training:

Upon successful completion of the final AHIP Medicare exam, the Fraud, Waste and Abuse (FWA) course will “unlock” and become accessible or agents can attest that they completed FWA training on the Medicare Learning Network. Agents will have an hour to complete the 10-question exam, must score 90% to pass the exam, and have as many attempts as needed to do so.

CMS Training:

After the FWA section is successfully completed, the CMS General Compliance course will “unlock” and be accessible. There is a 10-question exam and 70% is the minimum passing score.

Successful completion of the AHIP, FWA and CMS General Compliance training and testing are required before a passing score can be transmitted to the Humana Certification course.

IMPORTANT:

After printing the AHIP transcript certificate, agents need to “click” the “send my exam completion to Humana” button at the bottom of the transcript page. If agents have taken the AHIP testing through another carrier’s site, they can access the AHIP site again through the Humana Certification course and send the acceptable exam to Humana. After completing the AHIP portion of testing and sending the transcript to Humana, agents will continue on to complete the Humana portion of Certification.

Click Here for Humana’s AHIP Guide

Click Here for a Guide on Transferring AHIP Scores

Save Money on AHIP with Humana!

Humana is offering a $50 discount for taking AHIP through the Humana MarketPoint University!!

Humana will reimburse your agents’ AHIP testing fees under the following circumstances:

Agent took the courses through the Humana Agent Portal
AND
Agent has successfully enrolled ten (10) MA OR forty (40) PDP January 1, 2018 effective members must be accredited with CMS by March 3, 2018